Refund Policy

We want every student to feel confident enrolling at Stringularity. This Refund Policy explains when refunds apply, how to request one, and the exceptions. It forms part of our Terms & Conditions.

1. Trial lessons and discovery calls

Free trial lessons and discovery calls carry no payment, so no refund applies. If a paid introductory session is offered as part of a campaign, the refund terms for that campaign will be communicated at the time of booking.

2. Recorded / structured courses

• 7-day refund window — you may request a full refund within 7 days of purchase, provided you have completed less than 20% of the course content.
• After 7 days, or after the 20% completion threshold has been crossed (whichever is earlier), the purchase becomes non-refundable.
• Refunds are not available for individual lessons or modules that have been unlocked, downloaded, or screen-recorded.

3. Live group sessions

• Cancellations made at least 7 days before the first session start date are eligible for a full refund.
• Cancellations made between 2 and 6 days before the first session are eligible for a 50% refund.
• Cancellations within 48 hours of the first session, or after the batch has started, are non-refundable.
• If we cancel a batch for any reason, you'll receive a full refund or the option to roll into the next available batch.

4. Private 1-on-1 classes

• Unused, prepaid sessions can be refunded on a pro-rata basis within 14 days of purchase, minus any platform or transaction fees.
• Sessions cancelled by you with less than 24 hours' notice will be counted as completed and are not refundable.
• If the instructor cancels a scheduled session, it will be rescheduled at no extra cost or refunded on request.

5. How to request a refund

1. Email hello@stringularity.in from the address you used to enroll. Include your full name, the program, and the reason for the request.
2. Our team will respond within 3 working days and confirm whether the request is eligible under this policy.
3. Approved refunds are processed within 7–10 working days via the original payment method. Bank or processor timelines may add a few extra days.

6. Non-refundable items

• Workshops, masterclasses, and event tickets, unless explicitly stated otherwise at purchase.
• Examination fees collected on behalf of third parties (ABRSM, Trinity, etc.).
• Digital downloads, sheet music, and bonus material that has already been delivered.
• Payment-processor and currency-conversion fees, where deducted by the provider.

7. Exceptional circumstances

We understand that medical emergencies and other unforeseen events happen. If you're unable to continue for a genuine, documented reason, contact us — we will do our best to offer a course freeze, partial credit, or refund on a case-by-case basis.

8. Changes to this policy

We may update this policy from time to time. Any change applies to enrollments made after the revised date; existing enrollments remain governed by the policy in effect at the time of purchase.

9. Contact

Questions or refund requests: hello@stringularity.in.